HomeRewards

Account and data deletion / Suppression du compte et des donnees

This page explains how HomeRewards users can request deletion of their account and associated data. HomeRewards is the app name shown on Google Play and the App Store.

Quick summary

Parent accounts can request deletion directly in the HomeRewards app, or by email if they can no longer access the app.

Support email: hello@homerewards.app

English

How to request account deletion in the app

Open HomeRewards.
Log in to the parent account you want to delete.
Open the parent menu or account settings.
Select "Delete my account".
Read the warning and confirm the deletion request.

If you cannot access the app

Send an email to hello@homerewards.app from the email address used for the parent account. Include the subject "HomeRewards account deletion". We may ask for additional information to verify that the request comes from the account owner.

Data deleted

When a parent account is deleted, HomeRewards deletes the account data associated with that family, including:

parent profile and authentication data controlled by HomeRewards;
family workspace and family membership data;
child profiles created by the parent;
tasks, routines, challenges, validation requests and history;
rewards, reward requests, inventories, avatar progress and equipped items;
internal notifications linked to the family;
proof photos and private storage files linked to tasks or challenges;
parental consent records linked to the account.

Data retained and retention period

Deletion support emails and verification records may be kept for up to 12 months to document the request and prevent abuse.
Security, abuse-prevention and server logs may be kept for up to 90 days.
Encrypted operational backups may retain deleted data for up to 30 days before they are automatically overwritten.
Data that must be retained for legal, tax, security or dispute resolution obligations may be kept only for the period required by applicable law.

Francais

Comment demander la suppression depuis l'application

Ouvrez HomeRewards.
Connectez-vous au compte parent a supprimer.
Ouvrez le menu parent ou les parametres du compte.
Selectionnez "Supprimer mon compte".
Lisez l'avertissement puis confirmez la demande de suppression.

Si vous n'avez plus acces a l'application

Envoyez un email a hello@homerewards.app depuis l'adresse email utilisee pour le compte parent. Utilisez l'objet "Suppression de compte HomeRewards". Nous pouvons demander des informations complementaires pour verifier que la demande vient bien du titulaire du compte.

Donnees supprimees

Quand un compte parent est supprime, HomeRewards supprime les donnees associees a cette famille, notamment:

profil parent et donnees d'authentification controlees par HomeRewards;
espace famille et membres de la famille;
profils enfants crees par le parent;
taches, routines, challenges, demandes de validation et historique;
recompenses, demandes de recompense, inventaires, progression avatar et objets equipes;
notifications internes liees a la famille;
photos de preuve et fichiers prives lies aux taches ou challenges;
traces de consentement parental liees au compte.

Donnees conservees et duree de conservation

Les emails de support lies a une demande de suppression et les traces de verification peuvent etre conserves jusqu'a 12 mois pour documenter la demande et prevenir les abus.
Les logs de securite, de prevention des abus et les logs serveur peuvent etre conserves jusqu'a 90 jours.
Les sauvegardes operationnelles chiffrees peuvent contenir des donnees supprimees jusqu'a 30 jours avant ecrasement automatique.
Les donnees devant etre conservees pour des obligations legales, fiscales, de securite ou de resolution de litige peuvent etre gardees uniquement pendant la duree exigee par la loi applicable.

Children accounts / Comptes enfants

Children do not create independent public accounts in HomeRewards. A parent creates child profiles inside the family workspace. Deleting the parent account deletes the child profiles and associated family data.